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Our Support

Choosing us as your support partner for Dynamics 365 Business Central ensures that you have a dedicated team by your side, ready to address any issues and provide expert guidance whenever you need it. We're small enough to provide personalised attention yet big enough to handle any challenge that comes your way!

Why Partner with MADIC dynamics?

With our dedicated team of experts, personalised attention, and commitment to your success, we go above and beyond to meet your needs. Whether you're seeking seamless implementation, ongoing support, strategic guidance, training, our unwavering commitment to customer satisfaction underscores the immense value we bring to you and your business.

Get in touch about our support service

What you get

With a fully resourced, dedicated UK support desk and assigned account manager, you have direct access to the assistance and guidance you need. In addition, we can provide:

  • Training to equip your team with the skills needed to maximise productivity and efficiency is available

  • Ongoing maintenance and technical support to ensure your system runs smoothly, minimising downtime and disruptions

  • Access to our Annual User Day, monthly and bi-monthly webinars, providing you with valuable insights and peer-to-peer networking opportunities.

Don't just take our word for it

Read a handful of testimonials from our customers on how they've found their MADIC dynamics experience so far and 365 Business Central.

I’ve thoroughly enjoyed the challenge of leading the project from this side so far, assisting GRAF Ireland with their implementation, but now really excited to move forward to the GRAF UK phase!
Gemma Mellowship
Gemma MellowshipHead of Finance
MADIC dynamics approach fits our ethos, honest, in depth knowledge of the technology and the needs of our business and sector. Relationships are key, and MADIC know when to pick up the phone!
Matt Bingham
Matt BinghamDirector of Operations
We were extremely happy with the service from the MADIC dynamics team; from the very beginning of the project through to the ongoing support on a day to day basis, they were the first proactive rather than reactive company we used which is very refreshing.
Manpreet Gill
Manpreet GillCEO
From the moment we engaged with MADIC dynamics, their years of experience in the industry was plain to see!
Chris Jowsey
Chris JowseyCEO
I’ve worked with the MADIC dynamics team before and what made me choose them again was the after care and service they provided.
John Doe
John DoeCEO
The MADIC dynamics team went above and beyond to assist with the transition; from staff training to support, we knew we could rely on them to be there every step of the way. We were really impressed with their excellent service, in-depth knowledge and expertise.
Keith Wilson
Keith WilsonChief Accountant
MADIC dynamics were instrumental in finding effective solutions to meet our requirements.
Steven Ensinger
Steven EnsingerMD
MADIC dynamics consistently delivers outstanding support and innovative solutions. The partnership with MADIC dynamics has enabled us to stay ahead in the industry, continually improving our operations and customer experiences.
Ashlie Thurston
Ashlie ThurstonHead of IT & Digital Transformation

Need Support? Contact Us

Regardless of the edition or distribution model you opt for, our dedicated team will continue to provide support for Microsoft Dynamics NAV and 365 Business Central.

Our support team serves as the primary point of contact for standard help desk phone support and custom application support for clients under an active support contract. In cases where bespoke development support is needed, our development team is readily available to assist you.

09:00 - 17:30

Full support between the hours of 09:00 - 17:30 Monday to Friday

Call

Speak to one of the team by calling 01483 662549

Email

To raise any issues, you can email the team at
[email protected]

Customer Portal

Visit the customer portal to raise and track your ticket here.

Contact us today

If you’d like to find out more about how we can help you, then get in touch to speak with one of our experts!

Get in Touch