Concierge is MADIC dynamics’ hospitality-first ERP suite, built to support the realities of running complex, multi-site hospitality businesses, from leased estates and managed venues through to breweries, hotels and accommodation groups.
Built on Microsoft Dynamics 365 Business Central, Concierge brings finance, operations, property, distribution and guest-related processes into one connected platform replacing fragmented systems with a single, scalable source of truth.
Hospitality businesses don’t need more systems, they need their systems to work together, in ways that reflect how hospitality actually operates.
Across pub groups, breweries, managed estates and hotels, we repeatedly saw the same challenges:
• Disconnected systems across finance, operations and estates
• Heavy reliance on spreadsheets and manual processes
• Poor visibility across sites, properties and entities
• Hospitality complexity forced into generic ERP models
• Reporting that arrives too late to be useful
Concierge was built to remove that friction.
Designed specifically for multi-site hospitality operators, Concierge brings finance, property, operational and distribution processes into one unified platform, replacing fragmentation with clarity and control.
Auberge is designed for hospitality businesses operating leased and tenanted estates, where rent, trade, deposits and tenant relationships need to be managed accurately and at scale.
It brings tenancy lifecycle management, rent and trade invoicing, credit control and tenant data into one structured system, reducing spreadsheet reliance and giving finance teams clear visibility across the estate.
Sommelier supports managed hospitality estates, where operational finance needs to align closely with venue-level activity. It focuses on automating cost allocation, improving payment processes and simplifying central oversight of sites, helping operators reduce manual effort and gain better control over performance across the estate.
Livra is built for brewery and distribution businesses managing deliveries, duty and compliance alongside core finance.
It brings route planning, delivery confirmation, ullage tracking, retros and duty management together improving traceability, reducing reconciliation effort and providing clearer insight into distribution operations.
Concierge is modular by design, with each product built to support a specific hospitality operating model. Explore how each module focuses on the challenges that matter most to your business.
Built for complex rent, trade and tenancy structures.
Designed to support centrally managed hospitality venues
Connect production, delivery and compliance in one system.
Concierge is a hospitality-first ERP suite built specifically for multi-site hospitality businesses. Unlike generic ERP systems, it’s designed around estates, properties, tenants, distribution and hospitality operating models, rather than forcing those processes into standard financial structures.
Yes. Concierge is modular by design. Auberge supports leased and tenanted estates, Sommelier supports managed operations, and Livra supports brewery distribution. Businesses can use one module or combine them depending on how their estate operates.
Not necessarily. Concierge is designed to integrate with existing systems where appropriate and can be implemented in phases. Many customers start by replacing their core finance and estate processes, then expand as requirements evolve.
Concierge is built on Microsoft Dynamics 365 Business Central and extends it with hospitality-specific functionality. This means you get a robust, cloud-based ERP foundation, combined with industry-focused features that aren’t available out of the box.
Implementation follows a structured approach, starting with discovery and planning, followed by configuration, testing and go-live. The focus is on aligning Concierge to your operating model while minimising disruption to day-to-day operations.
If you’d like to find out more about how we can help you, then get in touch to speak with one of our experts!
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